Last updated: Oct. 19, 2026
Because our services may include a medical evaluation, prescription processing and customized medication fulfillment, returns and refunds are handled differently from ordinary retail purchases.
Medical Approval Is Not Guaranteed
Purchasing a product or program does not guarantee that you will receive a prescription or medication. A licensed healthcare provider must review your medical information and determine whether treatment is medically appropriate.
If the provider does not approve treatment, your payment will be refunded automatically, less the nonrefundable telehealth consultation fee disclosed during checkout.
Telehealth Consultation Fees
Telehealth consultation fees compensate the licensed provider for reviewing your medical history and completing your evaluation. Once an evaluation has begun or been completed, the consultation fee is nonrefundable, regardless of whether medication is prescribed.
Prescription Medications
For health, safety and legal reasons, prescription medications cannot be returned, exchanged or restocked after they have been prepared, dispensed or shipped by the pharmacy.
Orders cannot ordinarily be canceled or refunded after a prescription has been transmitted to the pharmacy or the pharmacy has begun preparing the medication.
Cancellations Before the Evaluation
To request a cancellation before completing your medical intake or telehealth evaluation, contact us promptly at info@elevatecolorado.com. A cancellation is not guaranteed if the provider review or pharmacy fulfillment process has already started. Any applicable processing or consultation fees will be disclosed before a refund is issued.
Damaged, Incorrect or Missing Shipments
If your shipment arrives damaged, contains the wrong item or appears to be missing medication, contact us at info@elevatecolorado.com within three days of delivery.
Please retain the medication, packaging, shipping label and any temperature-control materials. We may ask for photographs so the dispensing pharmacy can investigate. Do not use medication that appears damaged, opened, contaminated or incorrectly labeled.
Replacement or refund eligibility will be determined in coordination with the dispensing pharmacy based on the circumstances and applicable pharmacy regulations.
Shipping Delays
Shipping and delivery dates are estimates and may be affected by provider review, pharmacy processing, prescription availability, weekends, holidays, weather or carrier delays. A shipping delay does not automatically qualify an order for a refund.
Please contact us if tracking shows that a shipment has been lost or delivered incorrectly so we can coordinate with the pharmacy and carrier.
Changes of Mind and Unused Medication
We do not provide refunds because a patient changes their mind, decides not to begin treatment or does not use medication after it has been prescribed, prepared or shipped.
Medical Concerns
Do not return medication to Elevate Integrative Wellness. If you have questions about dosage, administration, side effects or whether you should continue treatment, contact us at info@elevatecolorado.com. Seek emergency medical attention for a serious or life-threatening reaction.
Requesting Assistance
For questions about cancellations, refunds or pharmacy fulfillment, contact:
Elevate Integrative Wellness
Email: [support email]
Phone: [phone number]
Business hours: [business hours]
Please include your name, order number, purchase date and a brief explanation of your request. Approved refunds may take 5–10 business days to appear on the original payment method, depending on the payment processor and financial institution.