Privacy Policy

Effective Date: October 15, 2026
Last Updated: October 15, 2026

Elevate Integrative Wellness (“Elevate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request services, or interact with services made available through Elevate.

This Privacy Policy applies to information collected through the Elevate Integrative Wellness website and related online services. Certain health information collected in connection with medical care or telehealth services may be subject to additional privacy protections, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state laws.

1. Information We Collect

Depending on how you interact with Elevate, we may collect the following categories of information:

Personal Information

We may collect information that you voluntarily provide, including:

Name
Email address
Telephone number
Mailing or billing address
Date of birth
Account or contact information
Information submitted through website forms
Communications with Elevate
Payment and transaction information

Health and Medical Information

When you seek healthcare or telehealth services, you may be asked to provide health-related information such as:

Medical history
Current health conditions and symptoms
Medications and allergies
Height, weight, and other health measurements
Treatment history
Laboratory information
Prescription information
Information concerning treatment goals
Other information necessary for a healthcare provider to evaluate your eligibility for treatment

Health information may be collected directly by Elevate or through healthcare providers, telehealth platforms, laboratories, pharmacies, and other healthcare organizations involved in providing your care.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

Browser and device type
Pages viewed
Referring website
Approximate geographic information
Date and time of visits
Website interactions
Cookie and similar technology information

We may use cookies and similar technologies to operate the website, understand website usage, improve performance, and measure the effectiveness of our communications and marketing, subject to applicable law.

2. How We Use Information

We may use personal information to:

Respond to inquiries and requests
Facilitate access to healthcare and telehealth services
Coordinate medical consultations
Determine eligibility for certain services
Facilitate prescriptions and pharmacy fulfillment when ordered by an authorized healthcare provider
Coordinate laboratory testing when appropriate
Process payments
Provide customer and patient support
Communicate about appointments, orders, treatment, or services
Operate and improve our website
Maintain the security and integrity of our systems
Comply with legal, regulatory, and professional obligations
Prevent fraud, misuse, or unlawful activity
Send informational or promotional communications where permitted by law

We do not use protected health information for marketing purposes except as permitted by applicable law or with any authorization required by law.

3. Telehealth Services

Elevate may facilitate access to telehealth consultations through independent or affiliated healthcare providers and third-party telehealth technology providers, including Qualiphy.

Information you provide in connection with a telehealth consultation may be collected, maintained, processed, or transmitted by the applicable healthcare provider or telehealth platform. Their collection and use of your information may also be governed by their own privacy policies, terms of service, consent forms, and Notices of Privacy Practices.

Telehealth services are provided only where permitted by applicable law and by healthcare professionals authorized to provide care in the state where the patient is located at the time of treatment.

4. Pharmacies and Prescription Fulfillment

When a licensed healthcare provider determines that prescription treatment is medically appropriate, prescription information may be transmitted to a licensed U.S. pharmacy, including a compounding pharmacy, for fulfillment.

Information shared with a pharmacy may include your name, contact information, date of birth, prescription information, relevant medical information, shipping information, and other information reasonably necessary to fill and deliver a prescription.

Pharmacies are responsible for their own privacy practices and compliance with applicable federal and state pharmacy and healthcare laws.

Certain treatments offered through Elevate may involve compounded medications. Compounded medications are prepared by appropriately licensed pharmacies pursuant to applicable law. Compounded drugs are not FDA-approved, and the FDA does not review compounded drugs for safety, effectiveness, or quality before they are marketed.

5. How We Share Information

We may disclose information to third parties when reasonably necessary to provide or support our services, including:

Healthcare professionals
Telehealth service providers
Pharmacies and compounding pharmacies
Laboratories
Payment processors
Website hosting and technology providers
Customer support and communications providers
Professional advisors
Regulatory authorities and government agencies when required by law

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable privacy laws.

We do not sell protected health information.

We do not disclose protected health information to third parties for targeted advertising in violation of HIPAA or other applicable healthcare privacy laws.

6. HIPAA and Protected Health Information

Certain information created, received, maintained, or transmitted in connection with healthcare services may constitute Protected Health Information (“PHI”) under HIPAA.

Where HIPAA applies, PHI will be used and disclosed only as permitted by HIPAA and other applicable law. These uses may include treatment, payment, healthcare operations, and other purposes authorized or required by law.

If you receive healthcare services through a HIPAA-covered healthcare provider associated with Elevate, please review the applicable Notice of Privacy Practices for additional information regarding how your PHI may be used and disclosed and your rights concerning that information.

Not all information collected through the Elevate website is necessarily PHI or subject to HIPAA.

7. Cookies, Analytics, and Website Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to help us understand website performance and improve the user experience.

Depending on our website configuration, these technologies may collect information about your device, browser, website activity, and interactions with our pages.

Elevate does not knowingly configure advertising or analytics technologies to receive medical records, prescription information, information entered into secure patient forms, or other protected health information unless the disclosure is permitted by applicable law and appropriate safeguards are in place.

You may be able to manage certain cookies through your browser settings or through cookie preference controls provided on our website.

8. Communications

If you provide a telephone number or email address, Elevate or service providers acting on our behalf may contact you regarding inquiries, appointments, services, orders, or other matters related to your relationship with Elevate.

With appropriate consent where required, we may also send informational or promotional communications.

Email and standard SMS/text messaging may not always be secure. Please avoid sending sensitive medical information through unsecured communication channels unless specifically instructed to do so.

You may opt out of promotional email communications by using the unsubscribe instructions contained in those communications. Transactional, healthcare, safety, and administrative communications may still be sent when appropriate.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, database, or information system can be guaranteed to be completely secure. You should use appropriate precautions when transmitting information electronically.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, meet operational needs, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain required healthcare and business records.

Medical records may be retained for periods required by applicable federal and state healthcare laws.

11. Your Privacy Rights

Depending on where you reside and the laws applicable to your information, you may have certain rights concerning your personal information. These may include rights to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain information regarding certain disclosures or uses
Withdraw certain consents
Opt out of certain marketing communications

These rights are subject to applicable exceptions and may differ when information constitutes PHI under HIPAA.

Individuals whose information is governed by HIPAA may have additional rights concerning their PHI, as described in the applicable Notice of Privacy Practices.

12. Children’s Privacy

Elevate’s services are intended for adults unless otherwise expressly stated.

We do not knowingly collect personal information through our website from children under 13 without authorization from a parent or legal guardian. Certain healthcare services may have additional minimum-age requirements.

13. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites and services, including telehealth platforms, pharmacies, laboratories, payment providers, and other healthcare-related services.

Those organizations may maintain their own privacy policies and terms. Elevate is not responsible for the privacy practices of independently operated third-party websites or services.

We encourage you to review the privacy information provided by those organizations before submitting personal information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable law.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through additional means when required by law.

15. Contact Us

If you have questions about this Privacy Policy or Elevate’s privacy practices, please contact us:

Elevate Integrative Wellness
[MAILING ADDRESS]
[EMAIL ADDRESS]
[PHONE NUMBER]

For questions specifically concerning your medical records, protected health information, or HIPAA rights, please use the contact information provided in the applicable healthcare provider’s Notice of Privacy Practices.